Privacy Policy — EG333 App

01 Introduction

eg333 app is an online gaming platform serving players in Bangladesh. We are committed to protecting the privacy of everyone who uses our platform. This Privacy Policy applies to all personal data collected through the eg333 app website, mobile application, and any related services.

"Personal data" means any information that can identify you as an individual — including your name, mobile number, email address, payment details, and device information. eg333 app is the data controller responsible for the personal data we collect from you.

This policy should be read alongside our Terms and Conditions, which govern your use of the eg333 app platform. If you have questions about how we handle your data, please contact us using the details in Section 12.

02 Data We Collect

eg333 app collects personal data in three main ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party service providers.

Information you provide directly:

• Full name and date of birth during account registration
• Mobile number and email address
• Government-issued ID documents submitted for account verification
• Payment method details such as your bKash, Nagad, or Rocket account number
• Messages and attachments sent to eg333 app customer support

Information collected automatically:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths
• Game activity including bets placed, games played, and session duration
• Login timestamps and frequency of access

Information from third parties:

• Identity verification results from KYC service providers
• Transaction confirmation data from payment processors
• Fraud risk signals from security and compliance partners

03 How We Use Your Data

eg333 app uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose beyond what is described here without first obtaining your consent.

If you have opted in to receive promotional communications from eg333 app, you can withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team.

04 Data Sharing

eg333 app does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with applicable law.

• Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. They operate under their own privacy policies and security standards.
• Identity verification providers: KYC partners receive copies of identity documents you submit for verification. These partners are bound by strict data handling agreements.
• Fraud and security services: We share device and behavioural data with security partners to detect and prevent fraudulent activity on the eg333 app platform.
• Game software providers: Third-party game studios may receive anonymised gameplay data to support game performance and fairness auditing.
• Legal and regulatory authorities: eg333 app will disclose personal data to law enforcement or regulatory bodies when required to do so by applicable law or a valid legal order.

05 Cookies and Tracking

eg333 app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your experience on eg333 app.
• Analytics cookies: Help us understand how players navigate the platform so we can improve the user experience. Data collected through analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of eg333 app and prevent you from accessing certain features, including your account.

06 Data Security

eg333 app takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and eg333 app is encrypted using SSL/TLS protocols.
• Passwords are stored using one-way hashing and are never accessible in plain text, even to eg333 app staff.
• Access to personal data within eg333 app is restricted to staff who need it to perform their job functions.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Payment data is handled exclusively by certified payment processors and is not stored on eg333 app servers.

While eg333 app takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials secure and for notifying us immediately if you suspect any unauthorised access to your account.

07 Data Retention

eg333 app retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance obligations.

• Account registration data is retained for the duration of your account and for up to 5 years after closure, in line with standard financial record-keeping requirements.
• Transaction records are retained for a minimum of 5 years to comply with anti-money laundering regulations.
• Identity verification documents are retained for the period required by applicable KYC regulations.
• Customer support communications are retained for up to 2 years after the issue is resolved.
• Analytics data is anonymised after 12 months and may be retained indefinitely in anonymised form.

When personal data is no longer required, eg333 app will securely delete or anonymise it. You may request early deletion of your data by contacting our support team, subject to any legal retention obligations that apply.

08 Your Rights

As a user of eg333 app, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the details in Section 12.

09 Minors

eg333 app is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on eg333 app, please contact us immediately at [email protected].

Upon receiving a verified report of an underage account, eg333 app will close the account, delete the associated personal data, and return any deposited funds in accordance with our standard procedures. We take underage access seriously and have age verification measures in place during the registration process.

10 Third-Party Services

eg333 app integrates with third-party services to deliver certain features of the platform, including payment processing, identity verification, game software, and analytics. Each of these third parties operates under their own privacy policies and data handling practices.

• eg333 app is not responsible for the privacy practices of third-party game studios whose games are available on the platform.
• Payment providers such as bKash, Nagad, and Rocket handle transaction data under their own terms and privacy policies.
• eg333 app does not control how third-party services use data that is shared with them in the course of providing their services to us.
• We select third-party partners carefully and require them to maintain appropriate data security standards as a condition of working with eg333 app.

The eg333 app platform may contain links to other pages within the site. This Privacy Policy applies only to data collected directly by eg333 app and does not cover any third-party websites or services.

11 Policy Changes

eg333 app may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, eg333 app will notify registered players via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of eg333 app after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how eg333 app protects your privacy. If you disagree with any changes to this policy, you should stop using eg333 app and contact us to close your account.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the eg333 app support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available from your eg333 app account dashboard
• Response time: within 1 hour via live chat, within 24 hours via email